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Financial Services Guide

Complaints and Feedback

We value in your feedback and in accordance with RG 271 with regard to our internal dispute resolution process we have engaged "Australia's leading online Internal Dispute Resolution provider," Guided Compliance.  You can access this service at anytime by:


clicking here

Once there you simply follow the simple on screen prompts.  Alternatively you can lodge your feedback by emailing, or by calling  02 9712 7313 or by speaking to your adviser.  We value your feedback and we will endeavour to resolve any complaints without delay.

Terms and Conditions

This Website is owned by The Updated Investor Pty Ltd (“TUI”) ABN (86 141 953 451). Your access to this website is subject to these terms and conditions, the TUI Privacy Statement, notices, disclaimers and any other terms and conditions or other statements contained on this website (referred to collectively as "Terms and Conditions"). By using this website you agree to be subject to the Terms and Conditions.

No investment advice provided to you
Unless otherwise expressly stated to the contrary, this website is not designed for the purpose of providing personal financial or investment advice. Information provided does not take into account your particular investment objectives, financial situation or investment needs.
You should assess whether the information on this website is appropriate to your particular investment objectives, financial situation and investment needs. You should do this before making an investment decision on the basis of the information on this website. You can either make this assessment yourself or seek the assistance of any adviser.
Unless otherwise expressly stated to the contrary, the information on this website is not a recommendation to invest in any investments, securities or financial products.

Products and Services
Unless otherwise stated to the contrary, no financial planner guarantees any particular rate or return, the performance of any investment or the repayment of capital from any investment. Investments are subject to investment and other risks. This could involve delays in repayment and loss of income or capital invested.

Third party offers
This website may contain references to other special offers or promotions by persons who are not part of TUI. Subject to any applicable law which cannot be excluded, TUI makes no warranties or representations regarding the quality, accuracy, merchantability or fitness for purpose of the goods or services available from these persons. Your obtaining of goods or services from these persons is at your own risk. You indemnify TUI against all liability, loss, damage, cost and expense arising from or relating to your obtaining goods or services from a third party referred to in this website.

Disclaimer and limitation of liability
To the maximum extent permitted by law, TUI will not be liable in any way for any loss or damage suffered by you through use or access to this website, or TUI’s failure to provide this website. Our liability for negligence, breach of contract or contravention of any law as a result of our failure to provide this website or any part of it, or for any problems with this website, which cannot be lawfully excluded, is limited, at our option and to the maximum extent permitted by law, to resupplying this website or any part of it to you, or to paying for the resupply of this website or any part of it to you.

General conditions
These Terms and Conditions are governed by the law in force in the State of New South Wales, and the parties irrevocably submit to the non-exclusive jurisdiction of the courts of New South Wales and courts of appeal from them for determining any dispute concerning the Terms and Conditions.
These Terms and Condition can be modified at any time by TUI and you agree to continue to be bound by these Terms and Conditions as modified. We will give you notice of these changes by publishing revised Terms and Conditions on this website - we will not separately notify you of these changes.
If the whole or any part of a provision of these Terms and Conditions are void, unenforceable or illegal in a jurisdiction it is severed for that jurisdiction. The remainder of the Terms and Conditions have full force and effect and the validity or enforceability of that provision in any other jurisdiction is not affected. This clause has no effect if the severance alters the basic nature of the Terms and Conditions or is contrary to public policy.

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